Anna Victoria

Achievements at Verizon Wireless:

2012 Winner's Circle Sales Award

2011 Winner's Circle Sales Award

2010 Winner's Circle Sales Award

Duties:

Meet and exceed quota/revenue target for sales objectives.

Actively engage customers, enabling them to effectively and comfortably utilize company products and services.

Maintain and grow existing customer base and manage churn. Hold customer satisfaction in the highest regard and resolve all customer issues and concerns.

Administer classroom style product trainings on new purchases for customers to ensure total understanding and satisfaction.

Inspire colleagues, lead by example, strive for results, and other duties assigned.

Schedule employees, maintain inventories, and conduct physical inventories.

Assist Store Manager in the development, training, and management of team. Create a work environment where motivated people can excel.

Coach employees on opportunities with key sales and metrics, and recognize employees on positive performance.

Engage employees by motivating team to succeed and leading by example. Develop employees for growth and promotion.

Drive operational compliance of back office processes, procedures and policies, and other duties assigned.

Mandarin Language

TEFL Certification - Teaching English as a Second or Foreign Language/ESL Language Instructor